Expand IT management to new places
HEAT’s cloud IT service management solution enables authorized IT staff to access and control all systems on the network remotely. This includes, but is not limited to, servers, clients, and laptops. Problems can be identified and corrected from a remote location, which creates faster resolution times and helps maintain availability and employee productivity.
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We can spend our time implementing new processes and enacting changes that will deliver better service to our users, rather than keeping the helpdesk system up and running.
HEAT is the biggest contribution that the IT department has made to the business over the past five years
The system has become more than a help-desk application and now serves as our central incident and request management system.