The service desk that’s always open
HEAT’s cloud IT service management solution allows both internal and external customers to submit and track requests through a web-based self-service tool, opening up the service desk for 24×7 customer access. Easy integration into the corporate website or employee portal means users will always know where to turn to get the services they need: anytime, anywhere.
See How Our Customers are using HEAT Products
We can spend our time implementing new processes and enacting changes that will deliver better service to our users, rather than keeping the helpdesk system up and running.
HEAT is the biggest contribution that the IT department has made to the business over the past five years
The system has become more than a help-desk application and now serves as our central incident and request management system.