Shopping for services has never been easier
HEAT’s cloud IT service management solution provides visibility and access into all services (IT and non-IT) offerings for the enterprise. A web-based shopping cart outlines and defines all services and allows users to request all service offerings directly online. All service requests go through an individually configurable approval processes, turning requests into approved and documented orders.
See How Our Customers are using HEAT Products
We can spend our time implementing new processes and enacting changes that will deliver better service to our users, rather than keeping the helpdesk system up and running.
HEAT is the biggest contribution that the IT department has made to the business over the past five years
The system has become more than a help-desk application and now serves as our central incident and request management system.