IT Service Desk Solution

Take more control over IT service management

A new ITSM help desk solution can fundamentally streamline IT, but it won’t do much good with a change management strategy that leaves it underutilized. Building on HEAT Help Desk, HEAT Service Desk adds Change Management and Configuration Management to handle IT changes quickly and efficiently to ensure high levels of service availability and quality for your IT service desk.

Heat IT Service Desk

See how to completely streamline IT processes

IT Service Desk Solution Overview
IT Service Desk Solution Video
Heat IT Service Management video

Application Configuration

The workflow engine helps organizations manage business processes with an intuitive, drag-and-drop workflow designer


Heat IT Service Management video

Voice Automation

Wait times, transfer rates and abandoned calls are dramatically reduced by automating phone interactions.

Product Features

Resources

See How Our Customers are using HEAT Products

Adventist Health

We also expect Change Management to provide a significant improvement as we lack an integrated solution that requires duplication.

Wendell Bobst, Assistant Vice
President, Information Technology
Customer Services

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Major Public University

We can identify which services have the largest amount of incidents so we can follow through with change management processes.


Service Desk Manager

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Elia

We’ll be automating requests even more and reporting more extensively so that we have a better overview of the proposed and actual performance (KPIs).


Jan Windels, Project Manager

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