Know users better so you can serve them better
With HEAT Software’s survey functionality, you can understand how IT teams are perceived and identify improvement opportunities. Track users’ replies to individual topics or gauge overall customer and user satisfaction by quickly creating and populating surveys. Responses can be linked to service records to create a paper trail that will help analyze issues and identify areas to further increase customer satisfaction.
See How Our Customers are using HEAT Products
We can spend our time implementing new processes and enacting changes that will deliver better service to our users, rather than keeping the helpdesk system up and running.
HEAT is the biggest contribution that the IT department has made to the business over the past five years
The system has become more than a help-desk application and now serves as our central incident and request management system.