ITSM Survey

Know users better so you can serve them better

With HEAT Software’s survey functionality, you can understand how IT teams are perceived and identify improvement opportunities. Track users’ replies to individual topics or gauge overall customer and user satisfaction by quickly creating and populating surveys. Responses can be linked to service records to create a paper trail that will help analyze issues and identify areas to further increase customer satisfaction.

Now it’s easy to find out what users want


See How Our Customers are using HEAT Products

Sinclair Community College

We can spend our time implementing new processes and enacting changes that will deliver better service to our users, rather than keeping the helpdesk system up and running.

Jeanna Reedy
Manager of Information Technology, User Support

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Dis-Chem Pharmacies

HEAT is the biggest contribution that the IT department has made to the business over the past five years

Riaan van der Westhuizen,
IT Manager

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North Dakota, Information Technology Department

The system has become more than a help-desk application and now serves as our central incident and request management system.

Danika Schell, IT Application
Support Manager, Bank of North, Dakota

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