Speak, and be heard
HEAT’s cloud IT service management solution integrates existing phone infrastructure with the IT service desk environment for call routing, integrated voice response, voice self-service, screen pops, and call management functionality. Further enable your IT help desk with voice automation to improve customer satisfaction with increased first call resolution rates and better call handling.
See How Our Customers are using HEAT Products
We can spend our time implementing new processes and enacting changes that will deliver better service to our users, rather than keeping the helpdesk system up and running.
HEAT is the biggest contribution that the IT department has made to the business over the past five years
The system has become more than a help-desk application and now serves as our central incident and request management system.