Don’t get stuck with your head in the clouds
Use HEAT’s cloud automation services Workflow Designer drag-and-drop interface to enable service owners and business managers to adapt, design and take control of their own workflows and processes. Pre-defined integration workflow blocks seamlessly integrate to external systems and data sources so technicians and users have access to the important information they need exactly when they need it.
Service Automation cuts down on required steps, reducing the time your company’s resources are potentially exposed while security threats are resolvedLearn More
Read our eGuide for a walk-through of proven avenues for unburying your service desk with automation and self-service technologiesLearn More
See How Our Customers are using HEAT Products
We can spend our time implementing new processes and enacting changes that will deliver better service to our users, rather than keeping the helpdesk system up and running.
HEAT is the biggest contribution that the IT department has made to the business over the past five years
The system has become more than a help-desk application and now serves as our central incident and request management system.