ITSM Workflow Automation

Don’t get stuck with your head in the clouds

Use HEAT’s cloud automation services Workflow Designer drag-and-drop interface to enable service owners and business managers to adapt, design and take control of their own workflows and processes. Pre-defined integration workflow blocks seamlessly integrate to external systems and data sources so technicians and users have access to the important information they need exactly when they need it.

Workflow Automation Demo


See How Our Customers are using HEAT Products

Sinclair Community College

We can spend our time implementing new processes and enacting changes that will deliver better service to our users, rather than keeping the helpdesk system up and running.

Jeanna Reedy
Manager of Information Technology, User Support

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Dis-Chem Pharmacies

HEAT is the biggest contribution that the IT department has made to the business over the past five years

Riaan van der Westhuizen,
IT Manager

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North Dakota, Information Technology Department

The system has become more than a help-desk application and now serves as our central incident and request management system.

Danika Schell, IT Application
Support Manager, Bank of North, Dakota

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