Top 5 Reasons IT Administrators Are Working Too Hard Managing Endpoints


IT administration is a thankless job. Let’s face it—the only time admins gain any recognition is when something goes wrong. In fact, the most successful IT administrators proactively manage very stable environments where very few failures and performance degradations occur. Unfortunately, though, this is rarely the case, and it is far more common for admins to get stuck in the break/fix cycle of reactive “firefighting” > Read More

The Future of ITSM: How Are the Roles (and the Rules) Changing?

Both the “rules” and the “roles” governing IT service management (ITSM) are evolving to support a far-broader need for inclusiveness across IT, and between IT and its service consumers. Recent EMA research, “What Is the Future of IT Service Management?” (March 2015), exposed a number of shifting trends that might surprise many in the industry.

In our research, > Read More

Windows 10 – Cause for Confusion

As of August 1, ComputerWorld reported Windows 10 global usage had climbed to 2.5%. Not too shabby for the OS that was launched just three days earlier on July 29. Those numbers easily beat early adoption rates for Windows 8.1 but, I wonder how those users are faring? A quick read of headlines shows a lot ofheadaches ranging from overall privacy concerns to unwanted update files being delivered to networked machines still running Windows 7 or 8.1. > Read More

Are You Effectively Tracking your IT Assets?

It’s no secret that IT assets are incredibly valuable components of the corporate enterprise; yet, while many understand why acquiring these assets is essential, the value of effective asset lifecycle tracking often goes unrecognized. The reality is that corporate IT assets should never be “ignored” once deployed; rather, they must be understood and actively managed throughout their use. > Read More

Office 365: To Cloud or Not to Cloud—That IS the Question!

By Steve Brasen

EMA, Managing Research Director – Enterprise, Mobile & Endpoint Management

It’s time to take a serious look at Office 365. The cloud edition of Microsoft’s broadly adopted business productivity suite – which bundles such popular packages as Microsoft Word, Microsoft Excel, > Read More

Is Your Organization Ready for Windows 10?

By Steve Brasen

EMA, Managing Research Director – Enterprise, Mobile & Endpoint Management

Here we go again. New releases of Microsoft’s flagship operating system are typically greeted with a combination of angst, curiosity, confusion, and dread in equal measure. It seems just as folks have gotten used to a particular Microsoft version, > Read More

The Apple Watch and the Countdown to Smartwatches in the Enterprise

Take a look at the online comments section for any review of the Apple Watch, or any smartwatch for that matter, and consumer objections are immediately apparent. They may say ‘it’s ugly, it’s too expensive, we don’t need smartwatches, I like my dumb watch, I hate Apple, I hate Android’. Indeed, from a business perspective, it’s all too easy to dismiss the watch as a luxury plaything, > Read More

How Service Automation Improves Security

Service automation refers to an approach to streamline operations via automated processes. While service automation has been widely sought by companies for its ability to reduce costs and increase productivity, this technology also makes corporations more secure. How? First, let’s consider how the discovery of a security threat would be handled by a company without service automation. > Read More

Avoiding Enterprise Mobile Management: A Futile Exercise in Procrastination

By Steve Brasen

EMA, Managing Research Director – Enterprise, Mobile & Endpoint Management

IT operations managers are cringing all around the world – desperately avoiding those inevitable words from their executive management, “you need to support enterprise mobility.” The concerns are understandable. After all, IT administrators are already over-taxed with supporting desktop, > Read More