The Future of ITSM: How Are the Roles (and the Rules) Changing?

Both the “rules” and the “roles” governing IT service management (ITSM) are evolving to support a far-broader need for inclusiveness across IT, and between IT and its service consumers. Recent EMA research, “What Is the Future of IT Service Management?” (March 2015), exposed a number of shifting trends that might surprise many in the industry.

In our research, > Read More

Office 365: To Cloud or Not to Cloud—That IS the Question!

By Steve Brasen

EMA, Managing Research Director – Enterprise, Mobile & Endpoint Management

It’s time to take a serious look at Office 365. The cloud edition of Microsoft’s broadly adopted business productivity suite – which bundles such popular packages as Microsoft Word, Microsoft Excel, > Read More

Avoiding Enterprise Mobile Management: A Futile Exercise in Procrastination

By Steve Brasen

EMA, Managing Research Director – Enterprise, Mobile & Endpoint Management

IT operations managers are cringing all around the world – desperately avoiding those inevitable words from their executive management, “you need to support enterprise mobility.” The concerns are understandable. After all, IT administrators are already over-taxed with supporting desktop, > Read More

Top 5 Trends in 2015 for Unifying PC and Mobile Management

By Steve Brasen

EMA, Managing Research Director – Enterprise, Mobile & Endpoint Management

Have you ever tried to create a major slide presentation on a tablet? Or edit a large spreadsheet? Or write a long document? Probably not. While it’s certainly possible to perform more substantial business tasks on a tablet, the small screen real estate and limited system resources (e.g., > Read More