HEAT Blog

UK Customer Day Recap

London played host to the 2013 UK FrontRange Customer Day which took place on Wednesday 25 September. Over 60 customers and partners from 35 organisations participated in the event which was the first customer gathering in the UK for several years.

The Park Plaza hotel provided an excellent venue in central London with fine views across Westminster Bridge, Big Ben and the Houses or Parliament.

Hosted by Steve Gardner, Sales Director for FrontRange UK & Ireland; the day opened with a Keynote from Jon Temple, President & CEO of FrontRange who introduced the HEAT platform and then shared his vision and strategy for FrontRange around: Hybrid IT; Automated Service Delivery and extending service delivery beyond IT.

The morning included a live demonstration of several key features of HEAT Service Management in the session”Can HEAT really do all that?” followed by an introduction to HEAT Client Management.

The afternoon kicked off with a lively and thought provoking session entitled “Customer-Centric IT” from industry analyst John Rakowski at Forrester, followed by the latest updates from FrontRange Global Support Services and a closing address from CEO Jon Temple.

With plenty of time for networking, customers were also able to view live demos throughout the day and join one of several hot topic round tables over lunch. The day ended with an informal drinks reception and the chance to enjoy a HEAT cocktail!

Thank you to everyone who joined us – it was a great day.